Astwood Insurance & Financial Services
Claims Support

How to File a Claim

We are here to help you through the claims process step by step.

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Before You File

What To Do First

1

Stay Safe

Make sure everyone is safe and call 911 immediately if there are injuries, fire, or any emergency situation.

2

Document Everything

Take photos and videos of the damage right away, including surrounding conditions, vehicles, property, and anything else that helps show what happened.

3

Contact Us

Call Astwood Insurance at 385 425-5410 before contacting the carrier directly so we can help you start the process correctly.

By Coverage

How to File by Insurance Type

Each policy type has a simple path. Start with the steps below, then our team will help with the carrier-specific details.

General Liability

  1. 1
    Secure the scene Address urgent hazards, gather names, and document the location of the incident.
  2. 2
    Collect records Save contracts, invoices, witness details, and photos tied to the claim.
  3. 3
    Report through Astwood Call our office so we can help submit notice to the carrier and guide next steps.

Commercial Auto

  1. 1
    Check for injuries Move to safety if possible and contact emergency services when needed.
  2. 2
    Capture accident details Take photos, gather driver information, and obtain the police report number.
  3. 3
    Call Astwood promptly We will help notify the carrier and explain what repairs or towing steps come next.

Workers Compensation

  1. 1
    Get medical care Make sure the injured employee receives appropriate treatment right away.
  2. 2
    Document the incident Record what happened, when it happened, and who witnessed it.
  3. 3
    Report to our team Contact Astwood so we can help with carrier reporting and required forms.

Commercial Property

  1. 1
    Prevent further damage Take reasonable temporary measures like tarping, shutting off water, or securing the premises.
  2. 2
    Inventory the loss Photograph damage and list affected equipment, stock, and property.
  3. 3
    Open the claim with us We will help coordinate carrier notice and prepare for the adjuster visit.

Personal Auto

  1. 1
    Check everyone involved Make safety the priority and call 911 when appropriate.
  2. 2
    Gather evidence Photograph vehicles, the roadway, license plates, and exchange insurance information.
  3. 3
    Reach out to Astwood We will help you understand the claim process before carrier contact moves forward.

Homeowners

  1. 1
    Protect the home Stop active damage if you safely can and keep receipts for temporary repairs.
  2. 2
    Document rooms and items Take photos, videos, and notes on damaged belongings and structures.
  3. 3
    Call our office We will help you report the loss and explain what information the carrier may request.

Life Insurance

  1. 1
    Locate policy details Gather the policy number and beneficiary information if available.
  2. 2
    Obtain supporting documents Have a certified death certificate and any carrier-requested paperwork ready.
  3. 3
    Contact Astwood for help We will walk you through claim initiation and beneficiary documentation requirements.
After Filing

What to Expect

  1. Day 1

    Claim Received

    Your claim is opened and initial details are reviewed so the carrier can begin processing.

  2. Day 2 to 3

    Adjuster Assigned

    An adjuster is typically assigned and may contact you for additional facts, documents, or statements.

  3. Day 5 to 7

    Inspection Scheduled

    Vehicle, property, or loss inspections are commonly scheduled during this stage depending on claim type.

  4. Day 10 to 14

    Resolution and Payment

    Once the review is complete, the carrier issues a decision and any approved payment or repair authorization.

Contact for Claims

We’re Ready to Help

Our agents are available Monday through Friday 9am to 5pm MST and we will respond to all after hours messages first thing the next business day.

Phone 385 425-5410
Email insurance@astwoodins.com
Hours Monday to Friday 9am to 5pm MST